Questions and Anwsers
Where can I find additional information on the 2017 FIG Artistic Gymnastics World Championships?
Visit http://mtl2017gym.com for more information or to sign up for the 2017 FIG Artistic Gymnastics World Championships’ newsletter.
Are there any limits on how many tickets I can buy?
No, there is no limit concerning the number of tickets purchased. For purchase of 10 tickets and more, please refer to group packages at http://mtl2017gym.com/.
When and where can I buy tickets for the finals?
It is possible to buy tickets for the finals now. Ticket purchases are available on a first come, first serve basis via our ticketing site. Simply click here.
What is included in the weekly package?
The weekly package buyer will receive a ticket with up to 30% off on levels 100A and 200 for all scheduled days of competitions of the 2017 FIG Artistic Gymnastics World Championships.
What is included in the qualifications round package?
The qualifications package buyer will receive one ticket per day with up to 15% off on level 100A for scheduled qualification competitions, which means one ticket from Monday to Wednesday during the 2017 FIG Artistic Gymnastics World Championships.
What is included in the finals package?
The finals package buyer will receive one ticket per day with up to 15% off on levels 100A and 200 for scheduled finals competitions, which means one ticket from Thursday to Sunday during the 2017 FIG Artistic Gymnastics World Championships.
What is included in the group packages?
Groups of more than 10, 20 or 50 persons receive up to 25% off on regular price for levels 100A and 200 tickets.
Can the promotions be combined?
No, promotions only apply to regular prices and cannot be combined with any other offer or promotion.
What is the estimated time before I receive my tickets by regular mail?
A minimum of 14 business days is required before receiving your tickets at home.
Will refunds be available on unused tickets?
No, there are no refunds or exchanges on any tickets.
Can I leave and re-enter the Stadium with my ticket?
Yes, it is possible to leave the Stadium and to re-enter with your ticket. Your ticket is valid for the entire day. It is necessary to keep your ticket with you in order to authorize the re-entry.
How can accessible seating be purchased?
For accessible seats, please call Ticketpro at 1-866-908-9090.
Are infants allowed at the Stadium during the competitions? How much will this cost?
Children aged two and under at the time of competition will be granted Stadium entry when accompanied by an adult with a valid ticket. Once admitted, they must sit in a guardian’s lap. Only one child per adult may be admitted in this fashion. If a physical seat is requested for the child, a valid ticket for that seat must be purchased.
Can I print my tickets at home?
Yes, buyers who choose the Print-at-Home option must verify the email address associated with their ticketing account in order to receive the link to print their tickets. Valid photo ID and the credit card used for purchase may be required at the venue.
Does my ticket confirmation serve as a valid ticket?
No, access to the stadium will only be granted upon presentation of a valid ticket. Ticket confirmation is not accepted for entry. It is necessary to choose carefully in advance your ticket delivery method, or plan to collect your tickets at the Stadium.
What happens if I move before tickets are mailed out?
If your email or mailing address changes between the date of purchase and the date of reception, update your ticketing account to ensure tickets are delivered to the correct location.
When will individual tickets be available for purchase?
Individual tickets are now available and the sale started with the official launch on November 28 @12pm ET. Tickets can be purchased by clicking here.
Can I purchase tickets from outside of Canada?
Yes, anyone can purchase tickets through http://mtl2017gym.com/ and you will be guided to theTicketpro transactional website.
What currency will I be charged for tickets?
All ticket prices and fees will be charged in Canadian Dollars ($CAD).
Why do I have to pay service fees?
Service fees cover various expenses associated with processing and fulfilling your order, including ticket delivery charges, facility expenses and ticketing technology.
Can I buy or source tickets from any third party other than the 2017 FIG Artistic Gymnastics World Championships?
Tickets are exclusively available through http://mtl2017gym.com/ and you will be guided to the Ticketpro transactional website. Tickets purchased through unauthorized intermediaries, including ticket brokers, internet auctions, internet ticket agents, internet or other unofficial ticket exchange platforms will be automatically rendered void and invalid and do not entitle the ticket holder to any refund or further compensation.
What is the minimum age for purchasing tickets?
Buyers must be aged 16 years or older at the time of purchase. Those under the age of 16 will require a parent or guardian to purchase tickets on their behalf.
What age is classed as “adult” and can therefore accompany a child to the competition?
The age of 18 years old is classed as adult.
Do I need a visa for entry into Canada?
Entry into Canada requires a valid passport and may require a visa depending on the country of origin.
Entry into Canada requires a valid passport and may require a visa depending on the country of origin.
Please visit Canada’s government travel site for the most up to date information before purchasing your tickets. No refunds or exchanges will be offered for spectators that have purchased tickets and do not have the necessary travel documents. Please ensure you have a valid visa for entry into Canada before obtaining your tickets.